Frequently asked questions

Straight answers about booking, paying, cancelling and travelling with us.

Is the price I see final?

Yes. We quote before you book and the price is locked: no surprises when you step out. Extras you tick (pet, bulky luggage) show as separate lines in the breakdown before you pay.

How do I pay?

Online when booking, by card, Apple Pay or Google Pay through Stripe. We never store your card details — they don't touch our servers.

Can I cancel?

Yes, from the management link you receive on confirmation. The published policy applies depending on notice, and any refund due is issued automatically to your card.

What is the management link?

Your booking's personal signed link: it shows the status and the assigned driver with their plate, and lets you cancel or request changes. No account, no password.

What if there's no slot at my time?

If a slot is doubtful — high demand, very short notice — your request goes to review and an operator confirms or declines it within about 15 minutes. You're only charged if it's confirmed.

Child seats? Pets?

Child seat free of charge — tick it when booking. Pets travel with a carrier or blanket, with the supplement shown as its own line. Declare your luggage when booking and we assign a vehicle with guaranteed room.

Do you issue invoices?

Yes: tick “I need an invoice” when booking and fill in your tax ID. It arrives by email, no follow-up needed.

Do you pick up outside Toledo city?

Yes — in the villages of the service area, and at the airport and stations for return legs. If your address quotes as out of area, call us (⚠️ EDITAR phone) and we'll take a look.